Customer Reviews

Based on 5 reviews
60%
(3)
0%
(0)
0%
(0)
0%
(0)
40%
(2)
L
Lorrie
Unsatisfied

They were not soft to begin with. I did wash before my first use per instructions - warm water, no bleach and dry on low. They were still pretty rough. I've continued to use and wash per instructions as they are supposed "get better with time" - but they have not. At 3 months I reached out to customer service via email as supplied. I reserached for a phone number and it doesn't get answered. It's been 3 more months with no response. Heads up ... they are not "Luxury" and not worth this price. Beware - your satisfaction is NOT their highest priority. I'm not one to leave negative reviews but they've had plenty of time to respond and haven't.

G
Gary Faulkner
Want a refund

I wrote to you the day after my order arrived saying I wanted to return it for a refund (following the process as outlined on your website) because the towels, which are all supposed to be the same color are not. It has been more than a week, and I have not received a response. I tried calling your company at the phone number listed on your website, and the number doesn’t reach your company, it reaches someone else. And, when googling a phone number for your company, which is different from the number you have on your website, when you call it, all you get is a loud piercing noise.

I would like a follow up from you on how to get my refund processed.

Thank you.
Gary Faulkner

A
Antonia Bonner
NICE!

Very nice material and soft and cozy.

A
Adrienne Massey
Great towels.

Towels exceeded my expectations. Would recommend.

k
kim
Nice towels

Nice hand towels but for the extra bathroom. They’re soft seem to wash well. No problems at all.